Field Services

Field Calls

Our national network of field agents can attend the customer’s address to make contact with a view to re-establishing engagement with the client. The report you will receive can include confirmation of the customers contact details if permissible, property description, any assets noted at the time of the visitation and if the customer has cleared out we will endeavour to obtain landlord/real estate agent information plus interview neighbours.


We have extensive experience in providing efficient, compliant and professional repossession services. Our network of agents have been through our procurement process that includes but is not limited to undertaking and passing e-learning modules, having the necessary insurance policies in place, appropriate licenses and satisfying our security audits. An essential supplier to repossessions is the engagement of a towing contractor. All towing operators engaged by us have met our stringent procurement policy.

Once the asset has been repossessed we can arrange to take care of the assets sale functionality that includes the issuance of the appropriate notices and the process for customers to redeem the asset.

We can also obtain court orders under section 100/101 of the National Credit Code through our panel of legal providers.

Mortgagee in Possession

We have vast experience in taking possession of property on behalf of the mortgagee. Our role is to work in with the sheriff or in other cases, vacant possession to secure the premises by changing locks and to ensure the property is safe and secure.

We also manage the removal of any property at the premises through our vast network of removalists and offer supervised access. Once the assignment has been completed you will receive a portfolio of photos and if required video of the property illustrating it’s condition.

Process Serving

Through our network of agents we provide a national service for all process serving matters. You can track the progress of your instructions 24/7 by accessing our secure web portal.

Our dedicated team manage the service for the banking & finance sector to government through to the legal industry.

Stock Audits

We provide a reliable and efficient service for Inventory Stock Audits and Dealer Floor Plan Audits. We undertake to provide a professional auditing service to finance and wholesale companies who supply dealers with equipment floor plans. Insight understands the exposure involved with such arrangements and aims to mitigate any risks involved, providing complete peace of mind.

All of Insights Agents are fully trained in conducting Floor Plan Audits and our national reach ensures you can rely on Insight to manage all of your audit requirements, in a manner which is professional from the office to the field.

We have interactive software which is completely customisable to suit the needs of any system allowing a seamless and secure flow of information between parties. Our versatility in all areas allows us to be completely aligned with different business models and structures.