About Us
Insight Mercantile was established in 1994. Since then Insight Mercantile have evolved with the industry into a full service professional company with an extensive network and base of quality clients.
Our philosophy is simple: to lead the field by providing fast, ethical and fully accountable credit management solutions. Insight Mercantile is committed to excellence at every level. Our people are trained to the highest levels in the industry, and all our providers are fully accredited.
Never content to rest, Insight Mercantile is continually improving its processes and procedures to enable us to bring unmatched levels of professional service to our clients. Our commitment to extensive and on-going training is what helps drive us forward.
Insight Mercantile Pty Ltd is a Quality Endorsed Company. Insight Mercantile have met or exceeded the stringent requirements of AS/NZS ISO 9001:2000. This registration and endorsement means that Insight Mercantile are a true quality service provider of:
- Mercantile agency services
- Overdue credit collection
- Process serving
- Investigations
- Location of missing assets
- All repossession activities for the banking, credit union and finance industry within Australia.
Yearly audits by accredited auditors ensure strictest adherence to regulatory guidelines. More importantly, our compliance means that our commitment to quality is entrenched in our culture, and this means better service for you, the client.
All agents used by us are fully accredited, and their training and competency is kept at the highest levels possible through our market leading training system. Their training is updated at least yearly, and they have all the necessary insurances for overdue credit collection, process serving, investigations, location of missing assets and repossession activities to the banking, credit union and finance industry within Australia.